Legal

Privacy Policy

Last updated: 1 October 2026

NILORA Resorts and Hotels Pty Ltd (ABN 65 697 649 942) ("NILORA", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or make a booking with us.

Information We Collect

We may collect the following types of personal information:

Name, email address, phone number and other contact details you provide via our contact form
Booking and reservation details processed through our third-party booking platform (bookus.direct)
Website usage data collected automatically via Google Analytics (pages visited, time on site, browser type, approximate location)

How We Use Your Information

To respond to your enquiries and provide customer service
To process and manage reservations
To improve our website and understand how visitors use it
To send relevant information about your stay, where you have consented

Cookies and Third-Party Services

Our website uses cookies and similar technologies from the following third parties:

Google Analytics — collects anonymised data about website usage to help us improve our site. You can opt out via Google's opt-out tool.
Google Fonts — fonts are loaded from Google's servers, which may log your IP address.
bookus.direct — our booking platform. Their own privacy policy applies when you make a reservation. We encourage you to review it before booking.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Security Notice

NILORA will never contact you requesting payment or personal details via SMS or unsolicited phone calls. If you receive a suspicious message referencing your booking, do not click any links or provide any information. Contact us directly on +61 2 6583 5544 or booking@nilora.com.au to verify any communication.

Data Sharing and Disclosure

We do not sell your personal information. We may share it with trusted third parties only where necessary to provide our services (such as our booking platform), or where required by law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct or request deletion of your personal information. To make a request, contact us at booking@nilora.com.au.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: booking@nilora.com.au
Phone: +61 2 6583 5544
Address: 288 Hastings River Drive, Port Macquarie NSW 2444

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.